Frequently Asked Questions
Everything you need to know about the Hedonist experience.
What is the standard shipping time for orders?
We offer worldwide express shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-12 business days depending on your location.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the 'Fit Notes' section for specific styling advice.
What payment methods do you accept?
Hedonist accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified suppliers to ensure our fabrics, including organic cotton and recycled synthetics, meet high environmental and labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our luxury concierge team via live chat or email.